So I was contemplating mechanical issues yesterday and I must commend the garages and mechanics here for doing a speedy job and cheaply.
- My friend recently had her left door panel beaten and resprayed.
It took all day – yes ONLY a day! Another friend of hers went in the morning to drop off the car with her and to bring my friend home. Then I picked her up at 5.30pm to take her back to the garage to pick up the car.
The cost of this was Rs.3500/- (approx. £35) for all parts, labour, etc.
Yesterday the spring that holds my bike up on its small stand stopped functioning. Fortunately it happened while I was on the bike so it didn’t tip sideways and create any damage to the body of the bike.
However, this caused me a dilemma as I am USELESS at putting the bike on its bigger main stand. I obviously do NOT have the technique as I think it is REALLY heavy and hard to do. Others however, seem to pull it up onto its stand with ease.
So….the dilemma – do I elicit help each time I stop to park my bike OR do I get it fixed ASAP? Deciding I need to get it fixed at a garage I wonder how long will it mean I am without the bike, etc?
On my way home I stop in my local friendly scooter garage and asked him if he could fix this for me.
He comes out with a wrench, removes the spring, gets a new one and ten minutes later, with a new spring on I am back to normal.
The cost of this is Rs.45/- but I give him Rs.50/-
In the past I have also had to have the ignition switch a light switch and a fuse replaced. In all these cases I was in and out and fixed in no more than 10 minutes and for small amounts of rupees!
NOW – Compare this to a similar situation in the UK
Me: (On the telephone) “Oh dear the spring/light/fuse/ignition on my scooter has gone, can you fix it for me please?”
Garage: “Certainly madam. Do bring it in so we can assess the job.”
Me: “Can I bring it now?
Garage: “Give it an hour and we should be able to deal with it”
Me “Great, see you soon!”
AT THE GARAGE
Garage: “Hmmm, I see, well we need to get the parts for this and it will take a couple of hours for the job. If you want to leave the bike with us we will let you know when it’s ready”
Me: “How long will it take to get the parts? When can I expect it to be ready?
Garage: If you call us in a weeks’ time it should be ready”
ME: “I see– so it will take a while then?”
Garage: “Well madam these parts can be fiddly to fit and we have a lot of jobs on (this said as he is sitting drinking a cup of tea, looking at another guy under the hood of a car in the garage.
Me: “Oh well, I have to get it done. Can you tell me how much it will cost please?”
GARAGE: “Well……… The parts will cost you £50 and then we need to fit them. Depending on how long that takes – you are probably looking at about £125 total plus VAT
ME: OK thanks – you will take credits cards then.
GARAGE: We do but if you want to pay cash we will not charge you the VAT.
One week later – collect bike, pay bill and notice half a tank of petrol is missing – Hmmmm???
Where would you rather have a mechanical problem?