Category Archives: Uncategorized

DRAGONFLY MEDICINE

Have you ever met a person whose energy is so light and colourful, and they seem to zip through life with ease and joy? They carry dragonfly medicine. There were myriads of these beautiful glistening dragonflies on the beach yesterday … Continue reading

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Soapbox Sermon on request

So a friend said Sue DO get on your soapbox about this – I am behind you. In order not to disappoint therefore I am going to have a little rant about vaccines, diseases and Ebola. I will start in … Continue reading

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Spanish transport systems

Having recently travelled around in Spain I must say I was TOTALLY impressed by the fact that every town I visited seemed to have a super-efficient form of public transport and offers you savings with a local card. This is … Continue reading

Posted in 2014, Buses, Comments, customer service, How to, Trains, Transport, Travel, Uncategorized | Tagged , , , , , , , , | Leave a comment

Surreal Happenings in Alicante

#1 I had checked into my Airbnb at 5.30 pm and had been met at the top of the stairs to the second floor by a charming man (Joachim) who took me into the apartment and showed me around. The … Continue reading

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Is Life Calmer in la Palma?

  What a really relaxed place I have discovered in the Canary Island of La Palma. From the time I stepped off the plane and was met by my dear & special German friend Susanne, to this time one week … Continue reading

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Healthy Living in Barcelona?

I am having so much fun and enjoyment simply from staying in Barcelona and I also am actually amazed at my language skills (basic thought they are in every language I speak – apart from English). On the bus from … Continue reading

Posted in 2014, Comments, How to, Philosophy, Travel, Uncategorized | 1 Comment

Caulkheads or Blockheads?

It invariably happens in threes! Continue reading

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In the end are we all let down?

Tonight I saw a re-run of an episode of “Sex and the City” As ever it had me laughing but then it really made me think how our lives and attitudes change as we grow older.  When I consider that … Continue reading

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Pickled Kaiser Chiefs perhaps?

Strange world we live in when alcohol is so cheap in a country where most states are “dry” and most Indians don’t drink. After all they are usually Hindu, Muslim or Catholic so not allowed of course! This is GOA, … Continue reading

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Why spend money on labels when you can be given one?

So how many of us spend our money on labels just to be trendy?  Labels fall under many categories, whether they are in the clothing, furnishings or transport range?   The world today seems to want to find labels for everything … Continue reading

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NO such thing as problems

As I tell all my trainees and teamsters there are only issues that need to be dealt with and problems do not exist unless you choose to let them. Today I note that Robin Sharma has stated the same thing … Continue reading

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Time to restart and reboot my life perhaps?

So by 30th April I am in the second week of a really bad influenza style illness and it is hacking me off. I must admit, for a while I was actually rather scared, thinking I had dengue fever or … Continue reading

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A quick question regarding what customer service is all about.

The scenario: (recently happened to me) I am in a fast food burger joint and order a meal to eat in. Having paid  for it, the girl at the desk then gives me the drink and the burger on a tray. … Continue reading

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Laundry service?…….I don’t think so!

Will it all come out in the wash? So following on from the previous blogpost theme of listening skills and customer service  I go to get my laundry today. The girl in the laundry has her ears plugged into her … Continue reading

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What is this thing called customer service?

Does it really exist? It surely is not about customer satisfaction according to my recent observations. Now I can’t say for sure if this is a viral situation but I sure as hell do not experience the sort of customer … Continue reading

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Just Say NO!

Originally posted on Creative Infrastructure:
A first year graduate student in my arts management class presented a paper this week on arts labor economics.  Her undergrad degree was in acting so she had never delved into the topic formally. She…

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It’s been a while since I was here… and then again I have been here a while now

Oh lordy, how the time pass  – and before you know it another year of life on earth is almost over. I mean of my life that is! Planning ahead is not something I tend to do anymore, going with the … Continue reading

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Success or Failure – It’s all down to people!

After I wrote my last post “Twenty Years on and still going strong” I got to wondering a little on the subject of success & failure and what can make or break a business, sometimes before it even takes off. … Continue reading

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Twenty Years on and still going strong

On 3rd December this year Karma Royal Group celebrated 20 years of business and I was there to see the boss describe his journey to this day. It started with an instant love affair of the owner for a small … Continue reading

Posted in 2013, Comments, Goa, Health, How to, India, Life, Philosophy, Travel, Uncategorized | Tagged , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Callcentres – are they trying or are they really trying? ………………..

I do have very mixed feelings and this is partly to do with the fact that I have worked in or run so many of them myself and partly to do with the fact that I have also have to deal … Continue reading

Posted in 2013, Comments, Goa, How to, India, Life, Philosophy, Uncategorized | Tagged , , , , | Leave a comment