Tag Archives: customer service

Pickled Kaiser Chiefs perhaps?

Strange world we live in when alcohol is so cheap in a country where most states are “dry” and most Indians don’t drink. After all they are usually Hindu, Muslim or Catholic so not allowed of course! This is GOA, … Continue reading

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Why spend money on labels when you can be given one?

So how many of us spend our money on labels just to be trendy?  Labels fall under many categories, whether they are in the clothing, furnishings or transport range?   The world today seems to want to find labels for everything … Continue reading

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Customer Service can make you smile warmly and give an orange glow..

I recently came back from Indonesia after spending two weeks training there and I was absolutely delighted to receive a letter from the hotel thanking me for choosing to stay with them. Although it was actually the company that had … Continue reading

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A quick question regarding what customer service is all about.

The scenario: (recently happened to me) I am in a fast food burger joint and order a meal to eat in. Having paid  for it, the girl at the desk then gives me the drink and the burger on a tray. … Continue reading

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Laundry service?…….I don’t think so!

Will it all come out in the wash? So following on from the previous blogpost theme of listening skills and customer service  I go to get my laundry today. The girl in the laundry has her ears plugged into her … Continue reading

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What is this thing called customer service?

Does it really exist? It surely is not about customer satisfaction according to my recent observations. Now I can’t say for sure if this is a viral situation but I sure as hell do not experience the sort of customer … Continue reading

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It’s been a while since I was here… and then again I have been here a while now

Oh lordy, how the time pass  – and before you know it another year of life on earth is almost over. I mean of my life that is! Planning ahead is not something I tend to do anymore, going with the … Continue reading

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Success or Failure – It’s all down to people!

After I wrote my last post “Twenty Years on and still going strong” I got to wondering a little on the subject of success & failure and what can make or break a business, sometimes before it even takes off. … Continue reading

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Twenty Years on and still going strong

On 3rd December this year Karma Royal Group celebrated 20 years of business and I was there to see the boss describe his journey to this day. It started with an instant love affair of the owner for a small … Continue reading

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Settling Matters

Settle is a word with many connotations and I decided to explore them because it is interesting to note that although we often “settle” matters, we may not always be “settled” in ourselves. Now if you take the word settle, … Continue reading

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Positively buoyant business

So I was pondering how I feel at the moment – which is incredibly buoyed up and positive. This got me thinking about the experiences in my career that make me an upbeat person, and one who,  as a good … Continue reading

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The Wonders of Mother Nature

This is the fascinating Aloe Eggplant and is a wonderful plant remedy. This is not to be confused with the Aubergine Eggplant – which is pretty obvious as it is a different colour anyway! The Aloe Eggplant is so named … Continue reading

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Calmer & Karma

Interesting things happen when I am carrying out my work for others. Usually I am overlooked, forgotten about and left to my own devices – which suits me fine – I do a great job and thus the clients with whom I … Continue reading

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Often you don’t need to dig deep to find the most beautiful Christels!

What an uplifting experience I had this weekend. I had made the decision to drive over to Cavelossim and there I had the pleasure of observing, for a short time, a group of 12 & 13 year olds who were … Continue reading

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Too much to think about sometimes

So while having lunch with a new friend on Sunday the idea was thrown at me to possibly start giving Reiki classes and sessions in Panaji. Loved the idea, and my psyche loves the idea of holistically working but………………. It is a long … Continue reading

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The “value” of customer service in sales.

Which came first the sale or the service and can you actually have one without the other? Sure you can sell people things they NEED as well as things they think they “must have” and at the end of the day, … Continue reading

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Down and out or onwards and upwards?

So this week, in preparation for a training session with the team leaders,  I have been listening to recordings of calls that the telephone reps make and it has certainly been interesting…….to say the least!  The one call that I … Continue reading

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