Tag Archives: listening skills

MOVING ON INTO 2015

 So as the year draws to a close I felt it would be good to look back and consider what I have experienced and learnt from the 365 days contained therein. My tagline of “try something new every day” has … Continue reading

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Customer Service can make you smile warmly and give an orange glow..

I recently came back from Indonesia after spending two weeks training there and I was absolutely delighted to receive a letter from the hotel thanking me for choosing to stay with them. Although it was actually the company that had … Continue reading

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A quick question regarding what customer service is all about.

The scenario: (recently happened to me) I am in a fast food burger joint and order a meal to eat in. Having paid  for it, the girl at the desk then gives me the drink and the burger on a tray. … Continue reading

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Laundry service?…….I don’t think so!

Will it all come out in the wash? So following on from the previous blogpost theme of listening skills and customer service  I go to get my laundry today. The girl in the laundry has her ears plugged into her … Continue reading

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What is this thing called customer service?

Does it really exist? It surely is not about customer satisfaction according to my recent observations. Now I can’t say for sure if this is a viral situation but I sure as hell do not experience the sort of customer … Continue reading

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Just Say NO!

Originally posted on Creative Infrastructure:
A first year graduate student in my arts management class presented a paper this week on arts labor economics.  Her undergrad degree was in acting so she had never delved into the topic formally. She…

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It’s been a while since I was here… and then again I have been here a while now

Oh lordy, how the time pass  – and before you know it another year of life on earth is almost over. I mean of my life that is! Planning ahead is not something I tend to do anymore, going with the … Continue reading

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Success or Failure – It’s all down to people!

After I wrote my last post “Twenty Years on and still going strong” I got to wondering a little on the subject of success & failure and what can make or break a business, sometimes before it even takes off. … Continue reading

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Twenty Years on and still going strong

On 3rd December this year Karma Royal Group celebrated 20 years of business and I was there to see the boss describe his journey to this day. It started with an instant love affair of the owner for a small … Continue reading

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I will walk 500 miles

Or in this case “I will drive 100 miles round Kent and no chill-out time allowed”  Kids or no kids – that is the question! – no wonder my sister has high blood pressure! I spent an eye-opening and interesting day … Continue reading

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Settling Matters

Settle is a word with many connotations and I decided to explore them because it is interesting to note that although we often “settle” matters, we may not always be “settled” in ourselves. Now if you take the word settle, … Continue reading

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Airport Coffee Shop Philosophy

Sitting in the airport having a coffee after a smooth trip up from Goa to Mumbai – 3 hours to go before boarding to the UK (failing any hiccups) and I started to think – which, as any of my … Continue reading

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Inspirational Thoughts

“If there is a sin against life, it consists perhaps not so much in despairing of life as in hoping for another life and in eluding the implacable grandeur of this life.” Albert Camus What a great author and philospher … Continue reading

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The Wonders of Mother Nature

This is the fascinating Aloe Eggplant and is a wonderful plant remedy. This is not to be confused with the Aubergine Eggplant – which is pretty obvious as it is a different colour anyway! The Aloe Eggplant is so named … Continue reading

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Calmer & Karma

Interesting things happen when I am carrying out my work for others. Usually I am overlooked, forgotten about and left to my own devices – which suits me fine – I do a great job and thus the clients with whom I … Continue reading

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Home – shopping- a hobby?

Not that long before I head back to the UK for a visa renewal and I am trying to consider all the things to get here that family may like – possibly the Ayurveda and herbal health stuff would be … Continue reading

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Is Coaching or Training an Integral part of Life?

I am a very good trainer of people – not just staff – I love human beings and I love to see them develop themselves so my love of training goes deeper than superficial. I can take anyone who is … Continue reading

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Monterio or bust!

My first trip up to Calangute/Baga area of Goa for some time and the first experience of the monsoon at Monterio resort. Have loved this place since my very first visit in January/Feb 2000 as it has a warm and … Continue reading

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What is this new Wimbledon tennis fashion?

Is it a bandage, is a band aid, is a strip of gaffer tape or………………………is it intraveneously drip feeding energy into these tennis athletes? They seem to all be wearing strips of (plastic, rubber?)  in one form or another – black … Continue reading

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Who needs money anyway!?

Oh what a week I have had – bureaucracy at its worst methinks. If you think it is bad anywhere else try India! I discovered last Monday that my ATM card for my Indian NRO account wouldn’t pay me any … Continue reading

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